Kenya

Outsource customer support to Kenya

CareerBuddy builds and runs dedicated customer support teams in Kenya, covering email, chat, phone and social channels. We recruit the agents, employ them through our employer of record, and manage the infrastructure — typically at 40-70% less than an equivalent US or EU operation.

Start hiring →Outsourcing

40-70%

cost saving

40-70%

cost saving

Nairobi

primary delivery hub

Dedicated

team, not shared agents

50+

countries covered

Trusted by teams building across Africa · 4-day shortlists · Compliant EOR & payroll

Why Kenya for customer support

Nairobi has a deep pool of customer-facing talent and strong timezone overlap with both Europe and the US east coast. Your team works only for you — we do not run shared agent pools.

What we handle

We recruit and vet the agents, employ them compliantly, and manage payroll, equipment, workspace and retention. You set the quality bar and the processes; we keep the team staffed and supported.

Recruitment and vetting of support agents and team leads
Compliant local employment through our employer of record
Payroll, benefits, equipment and workspace
Ongoing HR support, performance management and retention

What a support team costs in Kenya

In Kenya an employer adds a pension contribution of 12% of base salary, other statutory contributions of 2%, and health cover from $120 per month. CareerBuddy's employer-of-record fee is $449 per employee per month.

Kenya salary benchmarks

Annual gross base salary in USD, by role family and seniority. Full detail, including employer costs, is on the Kenya salary page.

Role familyJunior · 0-2 yearsMid-Level · 3-5 yearsSenior · 6-9 yearsLead · 10+ years

Software Engineering$11K–$16K$19K–$26K$29K–$39K$40K–$55K

Product & Design$9K–$13K$15K–$21K$25K–$33K$37K–$49K

Sales & Marketing$8K–$10K$14K–$18K$21K–$29K$32K–$44K

Finance & Operations$9K–$13K$15K–$21K$23K–$31K$35K–$47K

Executive / Leadership$15K–$21K$27K–$37K$38K–$52K$58K–$78K

Annual gross base salary in USD, Kenya.

Questions

Nairobi has a deep pool of customer-facing talent, strong English proficiency and useful timezone overlap with both Europe and the US east coast. Operating costs run 40-70% below an equivalent US or EU team.

Yes. We build a dedicated team that works only for you — we do not run shared agent pools. You set the quality bar and the processes; we recruit, employ and support the people.

Cost depends on team size and channel mix. On top of salary, employers in Kenya pay pension at 12% of base and other statutory contributions at 2%, plus health cover from $120 per month. Our employer-of-record fee is $449 per person per month.

Email, live chat, phone and social support, plus back-office and quality assurance work. We recruit team leads as well as agents so the team can run its own shift and escalation structure.

CareerBuddy does, through our employer of record in Kenya. We handle contracts, payroll, tax, benefits, equipment and workspace, so you get the team without setting up a local entity.

Kenya salary guide: tech & leadership payWhat tech, product, sales, finance and leadership roles pay in Kenya, plus the employer pension and statutory costs of hiring there. Annual gross USD.Employer of Record KenyaHire in Kenya without a local entity. CareerBuddy EOR handles payroll, tax, pension, benefits and compliance. Onboard in 10 days, from $449/month.BPO services — business process outsourcingOutsource business processes to delivery centers across Africa. Customer support, finance, and data operations with 40-70% cost savings.HR Outsourcing & BPO SolutionsScale smarter with global talent. Up to 70% cost savings, zero recruitment overhead, 88.3% talent success rate. PEO, virtual teams, and BPO services.

Tell us what you need in Kenya

Describe the role or the team and we will come back with a shortlist and a current salary read for Nairobi and the wider Kenya market.