Outsource customer support to Kenya
CareerBuddy builds and runs dedicated customer support teams in Kenya, covering email, chat, phone and social channels. We recruit the agents, employ them through our employer of record, and manage the infrastructure — typically at 40-70% less than an equivalent US or EU operation.
- cost saving
- 40-70%
- primary delivery hub
- Nairobi
- team, not shared agents
- Dedicated
- countries covered
- 50+
Trusted by teams building across Africa
- 4-day shortlists
- Compliant EOR & payroll
Why Kenya for customer support
Nairobi has a deep pool of customer-facing talent and strong timezone overlap with both Europe and the US east coast. Your team works only for you — we do not run shared agent pools.
What we handle
We recruit and vet the agents, employ them compliantly, and manage payroll, equipment, workspace and retention. You set the quality bar and the processes; we keep the team staffed and supported.
- Recruitment and vetting of support agents and team leads
- Compliant local employment through our employer of record
- Payroll, benefits, equipment and workspace
- Ongoing HR support, performance management and retention
What a support team costs in Kenya
In Kenya an employer adds a pension contribution of 12% of base salary, other statutory contributions of 2%, and health cover from $120 per month. CareerBuddy's employer-of-record fee is $449 per employee per month.
Kenya salary benchmarks
Annual gross base salary in USD, by role family and seniority. Full detail, including employer costs, is on the Kenya salary page.
| Role family | Junior0-2 years | Mid-Level3-5 years | Senior6-9 years | Lead10+ years |
|---|---|---|---|---|
| Software Engineering | $11K–$16K | $19K–$26K | $29K–$39K | $40K–$55K |
| Product & Design | $9K–$13K | $15K–$21K | $25K–$33K | $37K–$49K |
| Sales & Marketing | $8K–$10K | $14K–$18K | $21K–$29K | $32K–$44K |
| Finance & Operations | $9K–$13K | $15K–$21K | $23K–$31K | $35K–$47K |
| Executive / Leadership | $15K–$21K | $27K–$37K | $38K–$52K | $58K–$78K |
Questions
Why outsource customer support to Kenya?+
Nairobi has a deep pool of customer-facing talent, strong English proficiency and useful timezone overlap with both Europe and the US east coast. Operating costs run 40-70% below an equivalent US or EU team.
Is the support team dedicated to us?+
Yes. We build a dedicated team that works only for you — we do not run shared agent pools. You set the quality bar and the processes; we recruit, employ and support the people.
What does a support team cost in Kenya?+
Cost depends on team size and channel mix. On top of salary, employers in Kenya pay pension at 12% of base and other statutory contributions at 2%, plus health cover from $120 per month. Our employer-of-record fee is $449 per person per month.
Which channels can the team cover?+
Email, live chat, phone and social support, plus back-office and quality assurance work. We recruit team leads as well as agents so the team can run its own shift and escalation structure.
Who employs the agents?+
CareerBuddy does, through our employer of record in Kenya. We handle contracts, payroll, tax, benefits, equipment and workspace, so you get the team without setting up a local entity.
Tell us what you need in Kenya
Describe the role or the team and we will come back with a shortlist and a current salary read for Nairobi and the wider Kenya market.