Solutions
Business process outsourcing
Follow-the-sun support and operations from African delivery hubs.
24/5 or 24/7
Coverage
English, French, Arabic
Languages
Lagos, Nairobi, Cairo
Hubs
Full-process BPO for customer support, KYC, claims, and back-office operations.
The problem
Support costs scale faster than revenue when every new time zone needs its own team.
How CareerBuddy solves it
African hubs give you overlapping coverage with Europe and North America at a lower cost per seat.
How it works
- Step 1Process mapWe document the workflow and quality bar.
- Step 2StaffWe hire and train to the process.
- Step 3OperateWe run to agreed service levels with QA.
Where we deliver
0102030405
Nigeria
Nigeria is our largest delivery market, with deep bench strength in engineering, finance, and growth roles.
Kenya
Kenya combines strong English-language talent with a mature fintech and developer ecosystem.
South Africa
South Africa offers senior, enterprise-ready talent across engineering, data, and professional services.
Ghana
Ghana is a fast-growing support, operations, and engineering hub with strong English proficiency.
Egypt
Egypt gives you large-scale technical and multilingual support talent in a European-friendly time zone.
Roles we cover
Customer support specialistOperations manager
Pricing and cost
Per-seat or per-transaction
Pricing depends on coverage window and language mix.
Timeline
01
Week 1-2
Process mapping
02
Week 4
Pilot live
03
Week 8
Full coverage
Evidence
- 4,200+Placements to date
Completed placements across five African markets.
Source: CareerBuddy internal data
Frequently asked questions
Ready when you are
Tell us what you need and we will come back with a plan and pricing.