Business process outsourcing
Follow-the-sun support and operations from African delivery hubs.
Full-process BPO for customer support, KYC, claims, and back-office operations.
Key facts
- Coverage
- 24/5 or 24/7
- Languages
- English, French, Arabic
- Hubs
- Lagos, Nairobi, Cairo
The problem
Support costs scale faster than revenue when every new time zone needs its own team.
How CareerBuddy solves it
African hubs give you overlapping coverage with Europe and North America at a lower cost per seat.
How it works
- Step 1
Process map
We document the workflow and quality bar.
- Step 2
Staff
We hire and train to the process.
- Step 3
Operate
We run to agreed service levels with QA.
Where we deliver
- NigeriaNigeria is our largest delivery market, with deep bench strength in engineering, finance, and growth roles.
- KenyaKenya combines strong English-language talent with a mature fintech and developer ecosystem.
- South AfricaSouth Africa offers senior, enterprise-ready talent across engineering, data, and professional services.
- GhanaGhana is a fast-growing support, operations, and engineering hub with strong English proficiency.
- EgyptEgypt gives you large-scale technical and multilingual support talent in a European-friendly time zone.
Roles we cover
- Customer support specialist
- Operations manager
Pricing and cost
Per-seat or per-transaction
Pricing depends on coverage window and language mix.
Timeline
- Week 1-2Process mapping
- Week 4Pilot live
- Week 8Full coverage
Evidence
- 4,200+
- Placements to date
Completed placements across five African markets.
Source: CareerBuddy internal data
Frequently asked questions
Can you cover nights and weekends?
Yes. Our African delivery hubs run follow-the-sun coverage across European and North American business hours.
Ready when you are
Tell us what you need and we will come back with a plan and pricing.