Nigeria BPO

Outsource customer support to Nigeria.

Build a dedicated support team in Nigeria for email, chat, phone, and social. Native English fluency, UTC+1 timezone overlap, and 40–70% cost savings — managed end-to-end by CareerBuddy.

Build a support team →Get team pricing

40–70% savings
Native English
UTC+1 overlap
Managed end-to-end

40–70%

cost savings

Support teams we already run · 4-day shortlists · Compliant EOR & payroll

Channels we cover

One team, every channel. We recruit and train agents who can handle your full support surface — not just one inbox.

Email support

Live chat

Phone support

Social & DMs

How we build your team

We do not just supply agents. We design the team, run training, embed them in your tools, and manage quality so you hit your SLAs from day one.

Define coverage hours, channels, and SLA targets
Recruit and vet agents with the right language and support experience
Run product and tone-of-voice training in your helpdesk
Launch with a dedicated Nigerian team lead and weekly QA reviews
Scale up or down based on ticket volume and seasonality

Why Nigeria for support?

A deep labor market of English-speaking graduates, strong customer-service culture, and timezone overlap with Europe and US East Coast. Built for scale without the premium cost.

UTC+1
Europe overlap: English
Native business fluency: 40–70%
Cost savings: 2M+
Talent network

Proof from teams that outsourced their support and ops

Coverage, team efficiency, and service quality — the measures outsourcing buyers track, taken from our case studies.

Frequently asked questions

Email, live chat, phone, social media, and in-app support. We build teams that match your coverage hours and escalation paths.

Pricing is based on team size, channels, hours of coverage, and complexity. Typical setups run 40–70% lower than equivalent US or European teams. We quote after a brief scoping call.

We run a structured onboarding program: product knowledge, tone of voice, SLA requirements, escalation paths, and your tools. Agents are managed by experienced Nigerian team leads.

Yes. Our agents are trained to work inside Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, or any custom helpdesk you already use.

Nigeria is UTC+1, giving strong overlap with Europe and partial overlap with US East Coast. We can build shifts for 24/7 coverage when needed.

Get a support team quote

Tell us your channels, hours, and ticket volume. We will reply with a team size, cost estimate, and launch timeline within 24 hours.