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    Operators who make companies run.

    Operations, customer, people, and supply chain.

    IN SHORT

    CareerBuddy recruits customer support agents across Nigeria, Kenya, South Africa, Ghana and Egypt, and delivers three vetted candidates within four business days of a signed brief. A mid-level customer support agent costs $12,500–$22,000 a year and a senior customer support agent $20,000–$34,000, depending on market. We can also employ them for you through our employer of record, so you need no local entity.

    AT A GLANCE

    Operations & people hiring, in six answers.

    Who is this for?
    Companies hiring for operations roles such as Operations manager, Customer success lead, Supply chain manager, in Africa or globally.
    What problem are you solving?
    Operations & people talent is in demand, and generalist recruiters can't tell a strong candidate from a strong CV.
    What does CareerBuddy activate?
    Talent search from a search partner who specialises in operations: contingent, retained or executive.
    What outcome can you expect?
    A vetted shortlist of interested candidates 4 days after the brief.
    Why CareerBuddy?
    4,200+ placements, and 88.3% of placements still in role after 12 months.
    What should you do next?
    Share the role on a 20-minute brief call.Get your shortlist in 4 days →

    How we search for operations.

    Specialist partners who know the market, the salaries, and the people.

    4 days
    brief to shortlist
    01
    Process depth
    Evidence of systems they built and ran.
    02
    Scale match
    Experience at your size and growth rate.
    03
    Leadership
    Structured interviews on managing teams.
    CONTINGENTMid-level & volumePay only when you hire.Quoted per search
    RETAINEDSenior & criticalExclusive, dedicated search.Quoted per search
    EXECUTIVELeadershipConfidential leadership search.Quoted per search

    Questions about hiring operations.

    Nairobi and Lagos are the primary delivery hubs for English-language support at scale, with Cairo covering Arabic and French markets and Cape Town offering strong timezone overlap with Europe. We build dedicated customer support teams across email, chat, phone and social channels — from tier-1 agents through team leads and technical support engineers.

    Every candidate is screened by a human recruiter against the criteria in your brief before they reach your shortlist: a CV and portfolio screen against role-specific criteria, a structured competency interview, a technical or domain assessment set by sector specialists, and reference and credential checks. If a hire leaves within 90 days, we replace them free.

    Mid-level customer support agents benchmark around $12,500–$22,000 in annual gross base salary; senior customer support agents around $20,000–$34,000. South Africa anchors the top of the range; Egypt the bottom. Employer statutory costs on top vary by market — pension in Nigeria is 10%, in Kenya 12%, in South Africa 8%, in Ghana 13% and in Egypt 11%. CareerBuddy's employer-of-record fee sits between $379 and $549 per employee per month depending on country.

    Yes. You can employ customer support agents in any of the five African markets we cover without registering a local entity. CareerBuddy acts as the legal employer through our own registered entities — compliant local contracts, monthly payroll and statutory filings, pension and benefits, onboarding and offboarding — while you direct the work and pay a single monthly invoice.

    Hiring for operations? Shortlist in 4 days.

    OTHER FUNCTIONS