Customer support teams across Africa
CareerBuddy builds and runs dedicated customer support teams across Nigeria, Kenya, South Africa, Ghana and Egypt, covering email, chat, phone and social channels. We recruit the agents, employ them through our employer of record, and manage the infrastructure — typically at 40–70% less than an equivalent US or EU operation.
- cost saving
- 40–70%
- teams, not shared agents
- Dedicated
- African markets covered
- 5
- coverage where needed
- 24/7
Trusted by teams building across Africa
- 4-day shortlists
- Compliant EOR & payroll
Where the talent sits
Nairobi and Lagos are the primary delivery hubs for English-language support at scale, with strong candidate depth from BPO and tech-support backgrounds. Cairo covers Arabic and French markets and provides strong tier-2 technical support talent. Cape Town offers the strongest timezone overlap with Europe.
What we handle
We recruit and vet the agents, employ them compliantly, and manage payroll, equipment, workspace and retention. You set the quality bar and the processes; we keep the team staffed and supported.
- Recruitment and vetting of support agents and team leads
- Compliant local employment through our employer of record
- Payroll, benefits, equipment and workspace
- Ongoing HR support, performance management and retention
Why dedicated, not shared
Every support team we build works only for you. We do not run shared agent pools. That means dedicated training, your tools and QA rubrics, and full retention of institutional knowledge as the team grows.
Roles we place
- Customer Support Agent
- Support Team Lead
- Customer Success Manager
- Technical Support Engineer
- Support Operations Manager
- Quality Assurance Lead
Tell us what you need
Describe the role or the team and we will come back with a shortlist and a current market read across the African markets we cover.